TixBot Documentation
Everything you need to set up, configure and get the most out of TixBot. Can't find what you're looking for? Join our support server.
New to TixBot?
Follow the getting started guide to have your first ticket panel live in under 10 minutes.
Getting Started
Invite TixBot, connect your dashboard, and have your first ticket panel live in minutes.
Ticket Panels
Create button and dropdown panels to let users open tickets from any channel.
Ticket Forms
Collect information upfront before a ticket opens using custom form questions.
Staff Tools
Claiming, priorities, internal notes and everything your support team needs.
Escalation
Move tickets between support tiers with full context preserved.
Responses
Canned responses and auto-responses to speed up your support workflow.
Analytics & SLA
Track response times, monitor performance and meet your SLA targets.
Branding
Remove TixBot branding and customise embeds for a white-label experience.
Command Reference
All slash commands available in TixBot.
/helpShow all available commands/closeClose the current ticket/claimClaim the current ticket/unclaimUnclaim the current ticket/addnoteAdd an internal staff note/notesView internal notes for this ticket/prioritySet ticket priority — low, medium, or high/addAdd a user to the ticket/removeRemove a user from the ticket/escalateEscalate ticket to next support tier/deescalateMove ticket back to previous tier/tagSend a canned response/setupRun the initial setup wizardStill need help?
Join the TixBot support server and open a ticket — we'll get you sorted.
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